Blame Us

IN THIS ERA OF CALL CENTRES, OUTSOURCING AND FRANCHISING IT WOULD SEEM THAT PERSONAL RESPONSIBILITY IS AN ENDANGERED COMMODITY. IT IS HOWEVER, THE PRINCIPLE UPON WHICH WE’VE BUILT OUR BUSINESS.

We’ve all been there. You’re dealing with a company – be it a phone company, a car company or even a real estate agent – and all you want to do is to speak to someone who can make a  decision yet all you can get is a recorded message that tells you that your call is “important to us”.

This has never been the case at Ross & Galloway Property. We know exactly where the buck stops: it stops with us.

ONLY WORK WITH THE BEST AND BRIGHTEST

We take personal responsibility for everything that goes on at R&G Property. We know we have assembled one of the best teams in real estate – bar none.

Like any great team, our sales team is a combination of experience (many of our property consultants have been with us for over 15 years) and youthful determination (the opportunity to learn the business from some of the best ‘old- hands’ enables us to attract the brightest young talent).    

Together with an enthusiastic, professional and competent property management team looking after over 350 rental properties, Ross and Galloway can offer you the complete Real Estate service.

THE BENEFITS OF A SINGLE OFFICE

R&G Property specializes in properties stretching from Stirling Bridge in East Fremantle to Canning Bridge in Applecross. We’ve resisted the urge to open up other branches, because it’s our firm belief that customers get better service when dealing with a single office.
The equation is simple. The more offices, the messier the bureaucracy. Put simply, at R&G Property you will never have any of those “I’ll need to check with the head – office moments.

Having one central office also means that all our property consultants have easy access to our data base. It also encourages greater sharing of knowledge and information.
This means our property consultants are aware what is happening across the entire market. Very often we are able to match buyers and sellers extremely quickly and at the right price.

NOT JUST SELLING IT LIVING IT  

It’s not hard to know what’s going on in the local market if you’re living in it. Nearly all our staff live locally. Our advice on the local area comes from a practical point- of- view and a long -term perspective.

When you live locally you are naturally concerned with what happens there. Ross and Galloway are regular supporters of local sporting clubs, community groups, and schools and, genuinely take an interest in our community.

COMMUNICATION AND ETHICS

The R&G policy applies the principle: do unto others as you would have them do unto you to all things we think, say and do.

It is our responsibility to keep our clients informed through every step of the selling process. Our clients can be briefed regularly on the extent of buyer interest in their property, so that they can make informed decisions. Most importantly, our clients can feel comfortable that they can contact our agents directly whenever they have a question.

We believe R&G Property has been successfully for so long because we treat our clients as we would want to be treated ourselves.

It is as simple as that.

If at any time you would like to discuss R&G Property’s services, or if you’d like to request a free copy of “your guide to buying and selling property with Ross & Galloway” please give us a call or pop into our office at 522 Canning Highway Attadale.

Our mobile numbers are given below or we can be reached at the office on 9333 5999.

GARY HICKS                                        JOHN SCAFFIDI        
DIRECTOR / LICENSEE                         DIRECTOR  

Testimonials 

Below are a few selected testimonials we have received about our staff:

Barry Gibson: "He has done an outstanding job....his advice has proved sound, reflecting his years of experience and knowledge of the industry" P. & H. C.

Gary Hicks: "Professional approach with a high level of service & commitment...second to none". D. & D.

Geoff Ince: "...an invaluable member of the R&G Property team: honest, trustworthy, extremely knowledgeable and the complete professional". D, P. & B. B.

Jacqui Dalton: "Jacqui has an energy that is trustworthy, professional, vital, alive, clear and personable". Selina

Maggie Shanklin: "...thank you for all your hard work, advice, professionalism, sense of humour and friendship during the buying and selling of our old and new homes". M. & J.

Mike Swale: "We wish to record our great appreciation to Mike Swale for his exemplary handling of the sale of our home". J. & H.

Paul Trainor: "We were most impressed by Mr Trainor from your company. He was frank, friendly and very professional". L. & M.

John  Scaffidi: "John Scaffidi displayed superior professionalism and dedication throughout the process of selling our property". R.M

Robyn Walton: "During the purchase process Robyn went above and beyond what I would have expected and kept me informed at each step". K.B

Shobana J. Patrick: "Shobana Patrick was very professional in manner, appearance and performance with thorough knowledge and experience in all areas of the industry." T.P

Ben Stott: "Ben showed sheer perseverance throughout the sale and purchase of my property.  His professionalism and knowledge of the real estate industry made the whole process an easy transaction and I would not hesitate in referring him to family and friends in the future."  J.H